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STORE POLICY
WARRANTY AND UPGRADE
We stand behind the quality and craftsmanship of our jewelry. KIM offers a free lifetime warranty against manufacturing defects on all KIM fine jewelry. This warranty does not apply to our collection of estate and vintage jewelry, since these pieces were not manufactured by KIM.
KIM is proud to offer free lifetime diamond upgrade. Any loose diamond purchased from KIM, excluding our lab created diamonds, can be exchanged for credit equivalent to the original purchase price for a new diamond that is at least fifty percent greater value. In order to be eligible, the diamond being upgraded must be accompanied with original documentation and must be in saleable condition.
PLACING & TRACKING YOUR ORDER
KIM provides online order processing or if you prefer, we can process your order over the phone. Please call us at 0855.195.979 to place your order. It is our pleasure to have one of our experienced representatives assist you! Please note that your order will be processed only after your credit card is approved or alternate payment is made.
Once you place your order and payment is received, you will receive an order confirmation email. If you do not receive the confirmation email, call us directly at 0855.195.979. Please contact us to check the status of your order.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments